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EMDOMIMS²

Family & Partners

Intranet & extranet

Customer Experience

Understand your clients

What do they need?

Give them what they need

Be the first one

Use new technologies

Agile methodology, innovation, etc.

What is Customer Experience?

Customer Experience (CX) takes place throughout the process of interaction between a customer and a company: the customer’s journey, contact with the brand and the digital environment. In order for the customer experience to be good, all of these points must meet customer expectations.

Customer perception is one of the most valuable aspects of a company. Managing that perception in all its forms should be a top priority and is the responsibility of every single person in the organization.Forbes

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